bunq, based in Amsterdam, is one of the world’s first mobile-only banks. Since its start in 2015, bunq has risen quickly in popularity in its home country, allowing its customers to set up bank accounts, make payments, split checks, and transfer funds to friends all from a single mobile app. THE PROBLEM The main problem bunq faced when launching its mobile app was how to securely authenticate its customers to protect their finances. To this end, the company decided to use biometric authentication to confirm users identities whenever they performed actions like high-risk transactions or resetting account limits. Originally the company chose face biometrics, as facial recognition was similar to taking a selfie, a process many people are already quite comfortable with and that’s s

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