The client The London Borough of Camden Council is divided into a number of directorates covering areas such as housing, education, leisure, business, health and social care, policing, public safety, transport and streets. It currently has over 24,000 businesses and around 210,000 residents and, with estimates indicating that the population will grow by 18 per cent between 2006 and 2026 (GLA Round-based Population Projections – RLP High), ensuring that it can provide an efficient and responsive service to inhabitants is vital to the smooth running of the council. The challenge The London Borough of Camden Council is responsible for delivering a number of essential frontline services to the 24,000 businesses and 210,000 residents across its jurisdiction, and the successful implementa

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