The largest specialty jeweler in the US, UK, and Canada, wanted to find a competitive edge to expand their client base and increase revenue at two of their key retail brands. The jeweler's goal was to increase revenue to carry the businesses through the daily sales cycles and boost sales for the upcoming holiday season. Their sales consultants use iPads on the sales floor to access to stock availability by location, product information, and client profiles. Beyond the iPads however, client service was still fairly traditional and highly manual. Clients receive a complimentary warranty with many purchases. The warranty's validity is maintained by bringing the jewelry in for regular cleaning and inspection. The consultant’s only means of scheduling clients for this service was via phon

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