Case Study

The Journey To Improve Operational Results At The Co-Operative Group

The Journey To Improve Operational Results At The Co-Operative Group

Pages 2 Pages

The project with eg enabled The Co-operative Group, Shared Financial Service Centre to achieve improved quality and a significant reduction in overtime hours. The development of Team Leader roles transformed the morale and performance of staff and they now see themselves as a ‘team of teams’. intelligent operations management Project Summary Client The Co-operative Group, Shared Financial Service Centre. Objectives Use the eg operationa

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