The Co-op’s managers, always looking to improve value, get better cleaning of 18 headquarters buildings, at lower cost... guided by i-Clean Systems Over two-and-a-half million members have a say in the running of Co-operative businesses, which serve 10 million customers a week in over 4,000 branches and through online shopping, achieving annual sales of over £9 billion. Sometimes, though, only on-the-spot managers can see new ways of upholding the group’s reputation for the ethical creation of value – and that is what happened when the cleaning of the headquarters buildings was put under scrutiny. “We wanted to review soft services provision – the cleaning of oce interiors and all windows, washroom services and the maintenance of indoor & outdoor plants, for example – to our major

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