The Hall Practice have always used digital dictation for the creation of their documents and until recently this process worked well. As demands in workload grew, they decided it was time to seek a new way to manage their dictation workflow more efficiently, allowing the secretarial team to focus on a wider range of tasks. The Practice Manager Cathy Slattery, explained, “We wanted something that was easy for secretaries to use and to eliminate the danger of the dictations going missing. In addition we wanted a system which that would reduce the time spent on typing. The secretaries at the practice don’t just type, they carry out all tasks associated with their GP , so to reduce their workload in one particular area was the main objective”. One of the GPs from The Hall Pract

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