Echo Global Logistics, a leading 3PL company, faced challenges in measuring productivity after investing heavily in in-house technology. Task-switching and lack of accurate data made it difficult to assess the effectiveness of these investments. Turning to ActivTrak, Echo implemented workforce analytics to track time per task, identify productivity issues, and optimize workflows. This allowed the company to pinpoint inefficiencies, improve client services, and automate manual processes. ActivTrak also enhanced employee trust by providing access to their own activity data. Echo saw increased visibility, accuracy, and overall productivity improvements.

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