HOW THE TRANSITION TO OUTSOURCED BILLING FACILITATED SUCCESSFUL EXPANSION BACKGROUND The Gavin Foundation (“Gavin”) is a nonprofit behavioral health agency, established in South Boston in 1963, providing comprehensive adult, youth and community substance abuse education, prevention, and treatment programs to over 10,000 individuals each year. Gavin was in the process of acquiring a new inpatient residential treatment facility resulting in the need to rapidly expand their billing capacity. At that time Gavin was managing their billing in-house, but with a new facility in the works and plans for further growth, they were concerned that they might not have the proper staffing and expertise needed to expand their billing capabilities. Through their investigation, meeting with several cons

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