BACKGROUND This pathology practice was a long term customer of the largest revenue cycle management company. According to the Managing Director, “When AdvantEdge first contacted us, the group wasn’t actually unhappy with the collections. We were doing well in part because we had increased our workload and obviously the group felt that the billing company was doing great and had improved. I was really the only one that wasn’t happy because I thought even though they were doing better, that was only the reflection of us being busier and not of their performance. I just couldn’t quite prove it.” There had been some issues with service (the group had not seen an account manager in person for several months) but with a large group, there were many opinions and it was hard to prove that per

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