With hundreds of franchise owners in over 20 countries and 3 consecutive years with upwards of 10% growth, Mathnasium is an impressive brand by any measure. Forbes and Entrepreneur magazines have recognized the supplemental education franchise among top businesses for almost half a decade. According to Mathnasium, the success comes down to a simple formula: DemandxReputation+Performance=Opportunity. It’s true that demand for tutoring services has increased steadily for the past 20 years, but how can you determine and maintain the variables of reputation and performance? Over the years, Mathnasium has discovered that customer feedback is the key. Up until about 4 years ago, Mathnasium’s policy for gathering customer feedback was mostly left up to the individual owners. Different

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