Australia Hong Kong Malaysia New Zealand Singapore United Kingdom www.mindresources.net Case Study: The Epping Club the solution In support of the Epping Club’s 5 star vision, all employees were required to view the customer service DVD ‘Give ‘Em the Pickle’ presented by Bob Farrell as part of their induction. The premise of the DVD is to look beyond the boundaries of the business and give customers what they ask for. The DVD was s

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