1 CUSTOMER SUCCESS STORY THE DOOR ADOLESCENT HEALTH CENTER EMPOWERING NYC YOUTH TO REACH THEIR POTENTIAL BY PROVIDING COMPREHENSIVE DEVELOPMENT SERVICES The Challenge The Door is a Federally Qualified Health Center serving thousands of NYC youth with primary care, mental health counseling, career guidance, legal and immigration services, and art, dance, and nutrition classes. The Door has worked with eClinicalWorks since 2013 but realized they needed a way to further strengthen Patient Engagement. The Solution After months of planning and staff meetings, The Door brought in the healow Patient Relationship Management (PRM) Services team in July 2017 to improve workflows and marketing at the Adolescent Health Center. Providers, staff, and clients received training on Kio

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