1 CUSTOMER SUCCESS STORY BIG SUR HEALTH CENTER AN ISLAND OF HOPE ON THE CALIFORNIA COAST The Challenge The stretch of Central California where the Santa Lucia Mountains rise sharply from the Pacific is sparsely inhabited and known for its beauty and natural disasters. Big Sur Health Center stands alone in providing care to residents. Because of frequent threats from wildfires, landslides, and earthquakes, staff recognized they needed a cloud-based healthcare IT solution for care delivery. The Solution Big Sur Health Center selected eClinicalWorks in 2009 to maximize protection of and access to patient data. That decision paid off in the winter of 2016-17, when landslides and bridge collapses left the community isolated. eClinicalWorks and a well-coordinated response throu

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