Case Study
“The Dispatcher Always Comes First”
Public safety emergency Dispatch case study Cliff Hammarstrom, vice president of technical services for Radicom Business Systems, is clear about his priorities when it comes to designing communications systems for public-safety agencies. “You haven’t seen multi-tasking until you’ve seen a dispatcher in action, ” he says. “ At any moment, a dispatcher might be talking on the radio, typing into the CAD, have someone on hold who’s called in a