Enhancing query responsiveness with automation Few ministerial departments have quite as much of an impact on the people of England as the Department for Education (DfE), which is responsible for children’s services and education from early years through higher education and apprenticeships. The DfE supports the general schooling of children, teens, and young adults in its constant pursuit of a vision to provide world-class education, training, and care for anyone regardless of background. In addition, the department handles children at risk or extremism messages, meaning that The Department for Education uses robotics to enhance responsiveness to customer emails Overview • Client: Department for Education • Region: UK • Sector: Public Sector • Client Challenge: The Ministerial

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