Case Study

The Customer Care Center at Volvo Car Sweden is seeing a clear trend for increased customer satisfaction

The Customer Care Center at Volvo Car Sweden is seeing a clear trend for increased customer satisfaction

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The Customer Care Center at Volvo Car Sweden is seeing a clear trend for increased customer satisfaction About Volvo Cars Volvo Cars is a well-recognized car brand with a long history of building premium cars with a focus on safety and innovation. In October 2019 Volvo Cars CEO Håkan Samuelsson said: “Volvo Cars continues to grow faster than any other car manufacturer in Europe, China or the United States. Growth in car sales, revenues and earnings were driven by strong demand for our SUVs as well as by costeffectiveness.” About the Customer Care Center The team and the customers The Customer Care Center at Volvo Car Sweden is responsible for answering all the questions of its customers, that is everyone who is buying Volvo cars and using their services, as well as the Volvo dist

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