INFLIGHT MAKES IT HAPPEN IN THE MIDDLE OF AN UPGRADE The City of Boston, with 16,994 1 municipal employees, was upgrading from PeopleSoft 9.1 to 9.2. Although the upgrade was a massive undertaking in itself, the CIO was committed to modernizing the PeopleSoft user interface and mobilizing access to key functions at the same time. This in response to growing demand for self-service applications, paperless processing and equal access to real-time PeopleSoft information—even from employees who did not use computers at work or home. Despite the difficulty of making multiple changes during a major upgrade, the City was keen to modernize PeopleSoft HR self-service. InFlight enabled the City to move forward immediately with the UX enhancements and mobile apps they needed to make the sys

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