The challenge to improve operational efficiency CASE STUDY Ceská sporitelna, part of the Erste Group, is the biggest bank in Czechia (formerly the Czech Republic) and has the largest ATM network in the country with more than 1600 machines. The challenge for Ceská was effectively managing and maintaining its ATM network while also improving its operational efficiency. The bank’s other objectives included strengthening its customer offering with innovative new services that could be brought quickly to market, and enjoying the freedom to choose the most suitable hardware for the evolution of its ATM network. Another issue was that Ceská’s ATMs were supported by the bank’s outdated host computer system which offered limited functionality and little flexibility. The search f

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