Case Study
The Challenge: Improving Customer Service
Industry: Tire/Wheel Wholesale and Delivery Based in: Ontario, Canada Types of Vehicles: 3-ton Hino Trucks Fleet Size: 10 The Challenge: Improving Customer Service With a fleet of only ten vehicles, Tire Supplier Distribution Inc. had to find a way to utilize each one of its vehicles to cover a lot of ground while pleasing all its customers. The Ontario- based company looked into five different telematics systems before finding Geotab. Other telematics systems failed to provide real-time updates that the Tire Supplier needed to track its drivers. Ryan Marenger, CSA for Tire Supplier Distribution, says what led the company to telematics in the first place was getting a better sense of where the trucks were at all times. “By doing this we could give our customers answers on how l