The Carphone Warehouse lives values to retain managers To achieve its vision of ‘first contact delight’ for each and every customer, The Carphone Warehouse needed to find a way to get employees across its customer management contact centres to live its new values... The challenge... www.carphonewarehouse.com “Our partnership with LDL has definitely had a positive impact on our ability to retain managers.” Will Blanksby, Learning and Development Manager, The Carphone Warehouse case study employee engagementThe solution... Want employees to live your values? If you need to take values off the wall and put them into the hearts and minds of your managers, LDL can help. Our unique Skill+Will TM approach empowers your people to translate values into everyday actions. To talk to one of our cons

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