Customer reference Customer Profile In 2013, this regulatory authority was tasked with developing a digital-by-default national plan for achieving mGovernment objectives and supporting government entities through smart transformation. Serving millions of inhabitants, the agency is considered a pioneer in Western Asia. New Challenges • Need for digital by default solutions • Pressure to deploy “whole government”delivery model • Demand for “once only” registration • Ambitious national digitalization targets • 24/7 citizen engagement Software AG Solutions • webMethods Integration Server, webMethods BPMS, webMethods Optimize, MashZone NextGen • Professional Services Key Benefits • Introduced new smart service solution in less than 100 days • Birth registration process sped up by 97% •

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