Toshiba Success Story About Suburban Mobility Authority for Regional Transportation (SMART) Improve Internal and External Communication and Reduce Costs Mel Evans, IT manager for SMART, specified SMART’s communications objectives, which include: • Impr oving communicat ion wit h SMAR T’ s community of riders, many of whom use t he Connector Service and need to cal l to r eserve rides; • Set t ing up

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