208 Middleton Road, Manchester, M8 4NA United Kingdom T: =44 (0)161 720 5050 fax: 0161 795 4097 info@workingtime-solutions.com www.workingtime-solutions.com Case Study: Utilities 67208 Middleton Road, Manchester, M8 4NA United Kingdom T: =44 (0)161 720 5050 fax: 0161 795 4097 info@workingtime-solutions.com www.workingtime-solutions.com Key Challenges ! Discord between internal and external demand and service offered – customer demanding l

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