Case Study

Thames Water

Thames Water

Pages 2 Pages

Thames Water uses QueueBuster to comply with new SIM regulation The Challenge In April 2010 regulatory changes to the water industry changed some of the traditional performance measures. Service Improvement Measures (SIM) were introduced to include quantitative as well as qualitative performance measures. One SIM measurement in particular resonates strongly with Thames Water’s own values; this is the regulation that relates to unwanted con

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