At a glance: • Thales UK • Location: Crawley, UK • Industry: Defence and Security; Aerospace and Transport Challenge: • Increase the efficiency of HR agents to better meet the needs of Thales UK employees Solution: • Neocase HR Power Results: • ROI within 6-12 months • 65% increase in productivity • Tier 0 resolution rate over 75% • Tier 1 resolution rate at 40% • Huge cost savings Dramatically increase the efficiency of Thales U

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