EE make significant improvements to Case Management & Employee Satisfaction whilst making huge savings with Neocase HR Power
EE make significant improvements to Case Management & Employee Satisfaction whilst making huge savings with Neocase HR Power
2 Pages“When EE was first formed in 2010 we had a contact optimisation strategy and tried to deliver efficiency through optimising our self-sufficiency opportunities and also through optimising our Tier1 front help desk service. We recognised the challenge of redesigning our existing model to achieve optimisation and were committed to finding the right solution to support our business objectives,” explains Karen Gusterson, Director, HR Ope
