Customer Case Study (continued) 1 When compared with BMC® FootPrintsTM by BMC Software, the Giva Service Man- agement Suite provided Thacher with: Higher ROI over a two-year period verses purchasing and internally hosting a help desk application Lower TCO by outsourcing non strategic applications Significantly incr eased employee satisfaction with the help desk 100 percent uptime using Giva 24 x 7 since July 2002 An additional layer of disaster protection and IT business continuity with third-party hosting With a global reach and a strong reputation in commercial and financial transactions and litigation, Thacher Pr offitt & Wood LLP pursues legal and business matters for its cli- ents worldwide. The Challenge by Dierk Eckart Director of Information Te

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