Texas Nissan of Grapevine INTRODUCTION CASE STUDY No gimmicks. No hassle. Texas Nissan of Grapevine believes in customer service that goes above and beyond the call of duty. Great customer experience has led to loyalty and repeat business both in the showroom and on the service drive. With more than 500 vehicles in its inventory, Texas Nissan of Grapevine is dedicated to serving the Dallas–Fort Worth community. This case study will be from the perspective of Richard Curry, inventory manager at Texas Nissan of Grapevine. CHALLENGE The business challenges that led Texas Nissan of Grapevine to invest in Kahu included having diculty managing and locating inventory, experiencing long delays retrieving test drive vehicles, finding dead batteries on test drive vehicles, and facing thin m

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