Tethr’s conversation intelligence platform analyzes voice-of-customer data to surface actionable CX insights. However, accurate transcription of industry-specific terminology and product names was essential. Deepgram’s customizable ASR models delivered improved accuracy, faster processing, and scalable performance. By outsourcing transcription to Deepgram, Tethr focuses on NLP and AI-driven analytics while reducing false positives and enabling real-time transcription capabilities. The partnership strengthens Tethr’s ability to turn unstructured voice data into contextual business insights across sales, product, and customer experience teams.

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