BT rolls out cloud-based contact centre and unified communications for HBF health

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Challenge BT is to deliver a cloud-based contact centre and unified communications solution to HBF, Western Australia’s largest health insurer. Kevin Taylor, President, Asia, Middle East & Africa, at BT Global Services says: “As one of Australia’s leading health insurers, HBF is determined to deliver the best possible experience to its 900,000 members. We have worked with Avaya to design and roll out a solution that transforms the way H

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BT rolls out cloud-based contact centre and unified communications for HBF health

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