Tennessee Department of Human Services is committed to improving the lives of Tennesseans It’s the mission of the dedicated people at Tennessee Department of Human Services (DHS). By offering temporary economic assistance, work opportunities, and protective services, the department helps Tennesseans become self-sufficient and enhances their quality of life. Customer service is an enormous part of this commitment, ensuring that citizens have access to the support they need, when they need it. According to Landon Cook, Director of Customer Service Operations at the DHS, “Our goal is to deliver the best possible customer service at the lowest possible cost. That may not sound new in other industries, but for state government, it’s ground-breaking.” The DHS struggled to deliver respon

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