BACKGROUND Finding the right fit — in any aspect of life — goes a long way. It’s safe to say that Temperature Equipment Corporation (TEC) is a company that understands this sentiment. As the Midwest’s largest Carrier & Bryant distributor, TEC had, for years, implemented a myriad of systems to manage its collections process. Each had its advantages, but none seemed to offer the requisite “fit” for what TEC’s collectors and administrators wanted to accomplish. “We’ve been a rapidly growing company for some time, so there was a lot of bringing on new systems into the mix and trying to balance that with the infrastructure already in place,” said Ernie Pudliner, Credit Manager at Temperature Equipment Corporation. “We got the most out of what we had to work with, but there came a point whe

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