Case Study
Telephone Banking at the Baden-Württemberg Bank
Advantages all-round „What we and our customers are now experien- cing is in fact the telephone banking of the second generation,“ says Lutz Gantert, product manager at the Baden-Württemberg Bank in Stuttgart, in praise of the newly installed speech dialog system. „The in- telligence behind this solution benefits everyone con- cerned.“ And since this particular banking house originally introduced telephone banking applications back in 1995