Business process automation on the phone: Versicherungskammer Bayern Offers Confirmation of Insurance Coverage by Interactive Voice Response
Business process automation on the phone: Versicherungskammer Bayern Offers Confirmation of Insurance Coverage by Interactive Voice Response
4 PagesBusiness process automation on the phone: Versicherungskammer Bayern Offers Confirmation of Insurance Coverage by Interactive Voice Response Voice automation enables efficient, cost aware customer processes Versicherungskammer Bayern is part of the VKB group, Germany’s largest publicly owned insurance group. It reported a gross income of 7.27 billion for 2014, positioning it among the country’s ten greatest direct insurers. The VKB group
