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Telenor Implements a Consistent Approach to Service Centers with OpenText

Telenor Implements a Consistent Approach to Service Centers with OpenText

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SUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Telecommunications CUSTOMER Telenor CHALLENGES n Inconsistent approach to processes, administration, and communication across service centers n Large number of manual, time-consuming business processes and a suboptimal support system SOLUTION n HR Shared Services n Smart Process Apps BENEFITS n Increasingly efficient processes and consistent, cost-effective administration and

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