Overview T elekom Srbija offers fixed, mobile, and broad - band telecommunications services and has more than 5 million active mobile custom - ers and 3 million fixed mobile customers in Serbia. Using core Micro Focus Hybrid Cloud Management capabilities, it has expanded its business by offering customers a quick and straightforward way to purchase and manage cloud services. It now offers cloud services in Serbia, Bosnia and Herzegovina, and Montenegro. Challenge T elekom Srbija’s cloud services business was slowed down by a cycle of paper forms and manual processes. The telco didn’t offer a way for customers to order cloud services online. The only way for customers to order services was to create, sign, and seal paper service request forms. Customers then had to wait l

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