Major Retailer Transforms Customer Service With Jacada Integration and Automation Solution The third largest ecommerce retailer in the U.S. serves consumers and businesses of all sizes. Headquartered near Boston, the company operates stores throughout the world as well as a robust online retail operation. With thousands of associates worldwide, the company makes it easy for customers to shop when they want and where they want, in one of its stores, online or from a mobile device. Challenge The retailer was aggressively growing its online business, part of a transformational shift from a brick-and-mortar business to a new omni-channel retailing model. As the company moved forward with its transformation, it needed a cost-effective solution to allow its customer care represen

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