PUBLIC As one of the world’s largest telecommunications companies, connecting people is at the heart of everything Telefónica S.A. does. With rapid technological change and increasing automation transforming the world of business, Telefónica wanted to equip employees with the skills they need to adjust to new ways of working. By using cutting-edge cloud, artificial intelligence, and machine learning technologies, Telefónica could build a reskilling application that enables staff to identify their existing skills and explore areas for development. The application would give employees tailored recommendations on skill development and future roles and help management provision the right training to help staff adjust to technological changes – ensuring a smooth transition to the digit

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