Telefónica Germany, one of the country’s largest telecommunications providers, transformed customer service with Elastic Observability by unifying monitoring across its vast IT infrastructure. Elastic enabled real‑time, actionable insights instead of siloed tools, significantly lowering mean time to identify root causes of incidents. This shift improved service reliability for millions of mobile and broadband customers, reduced downtime, and streamlined troubleshooting workflows. By consolidating logs, metrics, and traces, Elastic helped Telefónica Germany sustain always‑on, high‑quality digital services while accelerating responses to performance and availability issues.

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