Case Study

Tegen decided to seek certification against ISO/IEC 20000:2011 (ISO 20000), the leading International Standard for IT Service Management

Tegen decided to seek certification against ISO/IEC 20000:2011 (ISO 20000), the leading International Standard for IT Service Management

Pages 4 Pages

Established in 2002, T egen is a leading provider of IT management, support, outsourced IT services and Cloud solutions to a range of business sectors across London and the South East. An ambitious, fast growing and forward thinking organisation, T egen prides itself on developing strategic, long term and meaningful relationships with its clients, including situations where it effectively acts as their IT Department. As the Company has grown in terms of employees, so has its clients, with T egen’s typical client now employing 50+ employees. Richard Smith, the Founder and Managing Director of T egen, has always looked to the future in terms of investment and ensuring the infrastructure and systems are capable of supporting the Company’s growth plans. As he elaborates, “Examples o

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