Business Drivers The motivation for many organisations in acquiring certification to ISO 27001 or ISO 22301 is often externally driven e.g. being mandated by a key client as part of contract negotiation. This was not the case with Scottish Friendly. The main driver was an internal desire to adopt best practice and continually improve its IS and BC processes and approaches. As Fiona McBain, Chief Executive explains “Scottish Friendly takes its responsibilities very seriously and attaches great importance in ensuring the confidentiality, integrity and availability of customer information. Providing first class customer service is at the heart of what we do and building upon best practice in all our business operations helps us achieve this.” As an organisation which has

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