Technology Company Turns Big Data into Insight and a Better Customer Experience Proactive issue identification, automation, higher productivity, reduced phone time, fewer steps CHALLENGE For many technology vendors, customer support entails only responding to reports of problems that are already causing issues for customers. For this company, that was not good enough. The company’s global support team needed an analytics solution that could help aggregate and analyze data to improve the customer experience. Working with their legacy analytics platform, the team quickly realized it was not scalable enough, required complex coding, and the number of users who could create advanced analytic workflows was limited, which would increase the complexity of automating critical tasks. T

Join for free to read