Case Study

Techedge optimizes global client services with Applications Manager

Techedge optimizes global client services with Applications Manager

Pages 5 Pages

Techedge, an Italian multinational IT services and consulting firm, enhanced its global client services by using ManageEngine Applications Manager. The firm faced challenges such as database performance issues, lack of visibility, increased Mean Time to Resolve (MTTR), and resource leakages. Applications Manager provided end-to-end, real-time visibility into their complex IT environment, automatic discovery, and deep code-level insights into application performance. This solution enabled Techedge to proactively address issues, reduce manual efforts, and achieve rapid time-to-value, resulting in increased productivity, improved client service, and accelerated innovation.

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