Samsung SDS, a global IT and outsourcing provider, improved operational efficiency by implementing ManageEngine Applications Manager. This tool provided real-time insights, AI-powered alerts, and extensive root cause analysis, helping Samsung SDS transition from a reactive to a proactive approach. The Application Performance Monitoring (APM Insight) feature enabled code-level visibility into back-end transactions, reducing Mean Time to Resolve (MTTR) by 60%. The unified console facilitated efficient collaboration among teams, improving client satisfaction and operational productivity. This transformation ensured the availability, performance, and reliability of Samsung SDS's IT infrastructure.

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