Case Study: Team Training Done Right Preparing the workforce for customer service excellencePulteGroup: Providing the American Dream of Home Ownership for more than 60 Years What started as a single home built and sold through the entrepreneurial spirit of an 18-year-old Bill Pulte, has grown into a multibrand homebuilding company with the ability to serve customers in all phases of life. PulteGroup is dedicated to providing superior consumer-inspired products and are proud of their home designs — a result of listening to customer feedback, conducting dedicated research and creating home plans specifically for the way their customers want to live. PulteGroup is comprised of over 3,500 employees based in Atlanta, Georgia. At the center of PulteGroup is their commitment to cus

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