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TDC

TDC

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IN THE CUSTOMER’S WORDS TDC CONTACT CENTER EUROPE A/S CONTENTS BACKGROUND THE CHALLENGES THE SOLUTION THE BENEFITS The nVISION Data Mart has vastly accelerated our reporting. Routine reporting tasks that used to take hours now take seconds. We no longer have to grapple with reams of old spreadsheets to do historical analysis, and we can see all of our agent performance and agent scheduling data in one place, where we can act on

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