CONTENTS BACKGROUND THE CHALLENGE THE SOLUTION THE RESULTS Symmetrics’ nVISION Data Mart - a contact center data integration and analytics solution - will let Blue Cross Blue Shield accurately measure how well their health insurance customers are serviced through Nortel’s Integrated Voice Response (IVR) options and Contact Center skills-based routing. For every $1 dollar invested in Symmetrics’ nVISION solution, Blue Cross Blue Shield receive

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