Page 1 of 4 CASE STUDY TBI Airports Streamlining daily operations and crisis response with MissionMode TBI, a division of abertis airports, is a principal company that owns or operates eight international airports in Europe, the U.S. and Latin America. One of TBI’s largest airports is London Luton Airport, which handles over 9 million passengers each year. Each airport has a control center used to coordinate ac- tivities across the facility. A fundamental task of the operations team throughout the day is to track “events” as they happen. An event could be as routine as a faulty door in the terminal or as important as a full emergency. Traditionally, a management log was kept using Microsoft Office tools. The log was then distributed to staff for infor - mational purposes daily. A

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