Page 1 of 4 CASE STUDY Birmingham Airport A better way to manage complex 24x7 operations and respond to crises 010214 The company needed a better way to manage operational issues and emergencies, keep detailed records of the events, and quickly notify the right people during a crisis. Implement- ing MissionMode’s notification and incident management system has increased operational efficiency, reduced costs and improved safety. Birmingham Airport (BHX) is the 6th busiest airport in the United Kingdom, serving nearly nine million passengers in 2010. More than 40 airlines fly from Birmingham to over 140 destina - tions around the world. In 2007, the airport was voted the best airport in Europe in the 5-10 million passengers category. Airport personnel oversee a wide range of complex

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