© 2015 Interactions LLC Proprietary and Confidential. 1 CASE STUDY Interactions helped this tax preparation company see a reduction in $8.23 per call while eliminating hold times for 280,000 password reset callers annually. TAX PREPARATION SOFTWARE COMPANY ACHIEVES 3-MONTH ROI WITH CONVERSATIONAL SOLUTION PROBLEM: This tax preparation software company was looking to automate challenging yet frequent password reset requests

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